Return & Refund Policy
At our store, customer satisfaction is important to us. To ensure a fair return process, please read the following policy carefully before placing your order.
We accept returns or exchanges only in the following cases:
- The product received is damaged.
- The wrong product was delivered.
Returns or refunds for any other reason, including change of mind, dislike of the product, incorrect size ordered by the customer, or failure to read the product description, will not be accepted.
All products are listed with original images and detailed descriptions. Customers are requested to review the product details carefully before placing an order
To claim a return or exchange for a damaged or incorrect product, customers must provide:
- A continuous 360-degree package opening video showing the sealed package from all sides.
- A complete unboxing video recorded from the moment the sealed package is opened until the product is fully visible.
Return or refund requests will be rejected if:
- The package was opened before the video recording started.
- The video is edited, incomplete, or interrupted.
- The required 360-degree opening and unboxing video is not provided.
- The return reason does not fall under the eligible return conditions mentioned above.
Approved refunds (if applicable) will be processed only after the returned product has been received and inspected. If the claim does not meet the above requirements, the return, exchange, or refund request will be declined.You can also add a note stating that by placing an order, the customer agrees to this Return & Refund Policy.