(FAQ)

1. What is Tavassya?

Tavassya is a virtual shopping place dedicated to providing good products, good services, and smooth shopping experience.

​

2. How can I place an order?​

You just have to go through our products, choose the product you wish to buy, put it in your cart, and check out.​

3. What payment methods do you accept?​

We take safe and convenient payment methods available during checkout.​

4. How long does delivery take?​

Delivery times may be different depending on your location and availability of the order. The expected delivery data will be provided at the time of the order.​

5. Can I cancel or change my order?​

You can cancel or change your orders before the shipping process is started. Please contact customer support as soon as possible.

​

6. Can I return or exchange a product?​

Yes, you can return or exchange products that are eligible for return or exchange based on our Return and Exchange Program.​

7. How can I track my order?​

Once the order is shipped, you will be given tracking information for the delivery.​

8. How can I contact Tavassya?​

You can contact customer service department of Tavassya by the contact details mentioned on the Contact Us page.​